Terms of Service & Policies

About Us

Chop Bloc Cutting Boards is proud to introduce our state-of-the-art manufacturing facility in Provo, Utah. We are the premier USA manufacturer of fine kitchen countertops in the intermountain west. Our precision milling equipment and professional craftsmen ensure that your specialty countertop or cutting board is made with the finest quality on the market.

Chop Bloc Cutting Boards’ emphasis on offering more sizes, designs, and wood types, driven by our dedication to customer satisfaction, has elevated the industry standard. For the finest craftsmanship and most unique cutting boards, choose Chop Bloc Cutting Boards.

Why Choose Chop Bloc Cutting Boards

Our-artisan style craftsmanship is second to none.
All of our products and accessories are made in the USA by local artisans.
Customization of your product is simple and we don’t overcharge for custom work.
USA and International shipping is available as well as local showroom pick up.
We offer quantity, trade, designer and professional discounts.
Our premium lifetime coatings require less maintenance.
We produce new designs in modern, vintage, and specialty cutting boards.

Online Orders

It is the consumer’s responsibility to understand what they are ordering when using the online system. We have provided many online photo resources and descriptions to help you during your order. Please read these descriptions carefully. If you are unsure about what your order will look like or if you would like assistance placing your order, please call Chop Block customer service at 1-800-906-8332 for assistance.

About Manufacturing & Shipping Lead Times

All of our handmade products take varying times to produce, please See Current Lead Times.  The standard shipping Method for our products is ground, which typically takes 1-5 business days until the order is delivered anywhere within the continental United States.  Alaska, Hawaii, and all international order will have a longer shipping time.

All orders that have to go Freight will be delivered curbside.  In some cases, where the crate is too large to be unloaded using the lift gate on the back of the UPS Trucks, the customer will need to pick the crate up at the local HUB.  It is the consumer’s responsibility to arrange for delivery beyond the curb or to pick up at the local HUB.

*Please note that most packages weighing less than 150 lbs. may arrive using one of the following methods: UPS, USPS, FED EX. Packages weighing over 150 lbs. may arrive via freight truck.

Shipping Address

Please provide a physical address to ship your custom-made block.   If you need to change this address once the order has been placed, please contact us prior to your order shipping and we will gladly update your shipping address.  If you contact us once your order has left our facility to request a different shipping address, we will do what we can to ensure this change is made but cannot guarantee delivery to that address.   There is a Re-Route Fee for this and it will increase the shipping time so please try and make sure that we have the correct shipping address prior to your order leaving our facility.

Holding Orders

Orders cannot be placed on hold.  If you are not going to be available to receive your order you can call us prior to it leaving and provide us with an alternative address to ship it to. You may call once it has left our facility and re-route it to an alternative address, please be aware that there is a charge to re-route your shipment.

About our 1-Year Warranty

Chop Bloc Cutting Boards are made to ensure satisfaction and service for the natural life of the product. If, during its first year, you find any defect in the workmanship we will gladly repair or replace it at no charge Workmanship defects include splits in the glue joints, damage to product upon arrival, and improper finish sealing.

Natural changes such as normal wear, including cracks in wood, cut marks, and related signs of use are not covered by the warranty.

Chop Blocks ordered unfinished are not covered by this warranty because of changes in climate that can allow the Block to absorb moisture during transit (causing it to crack or warp). Incorrect finishing of a block can also cause cracking and warping which is why we highly encourage our customers to allow us to finish and ship their block finished.

Cancellation Policy

All orders can be cancelled by the end of the next business day without a cancellation fee.  Orders canceled after the next business day are subject to a 20% cancellation fee.  Orders can only be cancelled by calling into our Toll Free 1-800-906-8332 number; any other form of cancellation will not be considered official. Orders must also be cancelled by the customer whose name is on the order. Anyone acting on behalf of the original customer must be able to prove that they are working in the explicit interests of the original customer.

Change Orders

All changes that need to be made to an existing order need to be made before the end of the next business day after placing the order, this must be done over the phone by the person that placed the order (no other form of communication will be accepted). All Changes made to an order after the next business day following placing the order will incur a 20% Change Order Fee. Please understand that these custom made products often begin to be manufactured the day following order placement and can result in wasted product when changes are submitted.

Returns

Each and every Chop Block order is a made to order product and is considered custom-made and as such is not returnable.  If in the rare case that we did not manufacture your custom block as you ordered, we are happy correct our error within the first 30 days of delivery.  Please inspect your block upon arrival to ensure that you have adequate time to notify us of any problems.  Chop Bloc Cutting Boards reserves the right to replace any item returned with a replacement model of comparable value or offer a refund for original price of product. Due to the nature of wood there can be slight color/tonal differences from one piece of wood to another. These differences are natural and contribute to the beauty of our product which is why no refund will be issued based on these variations. Custom products are not returnable.

Product Substitution

In the event that your specific product is no longer available, ChopBlocCuttingBoards.com reserves the right to substitute the part with a comparable product in quality, style and color.

Privacy Policy
Chop Bloc takes the privacy of its customers’ data very seriously. Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of this website. We can collect data on you from a variety of different sources, these include:

When you purchase products or services from the site or via any of our other distribution channels.
When you become a subscriber.
When you enter data into a form on the website.
When you speak to our customer services personnel.
When you activate your product via our License Activation Server, via explicit data capture measures, for example by entering competitions, completing surveys, registering products, registering to use the support forum.
Via implicit data capture measures such as studying which pages you read the most and the use of cookies.

In any of the above cases the data we collect could be personal data. When you buy anything via the site or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data. By becoming a subscriber, you consent to receive from us by email our eNewsletters and details of other special offers or services which we may think may be of interest to you. Chop Bloc retains and uses your personal information to provide you with the remote commerce (including electronic and mobile commerce) experience by providing you with a personalized service and to give you details of offers which we think will be of interest to you and keep you informed of changes to products, services, licenses agreements, terms, conditions, and security updates. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. We do not sell, rent or trade your personal information to third parties.

Public Information; Forum, Guestbook, Directories
By their very nature the Forum, Guestbook, Listing Directories, etc. are open to the public, and any information given will be viewable to the general public. Chop Bloc does make every effort to keep details such as email addresses private, but if you do select to have your email address shown it will be viewable by the general public.

Children’s Privacy
Chop Bloc is committed to keeping the details of children private by following the guidelines set out in the US, C.O.P.P.A Children’s Online Privacy Protection Act.
Chop Bloc does not collect private information from children under the age of 13 without written permission from the child’s parents of guardians.

Cookies
Chop Bloc may use small bits of data stored on your computer called ‘cookies’.

Consent
By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Chop Bloc in the manner set out in this Privacy Policy. Some information and emails sent to Barn Doors Hardware may be used as testimonials but no email address or contact details will be displayed.

Use of Site
Your access to and use of this website (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions, you must immediately stop using the Website.

Advice
The content of the Website does not constitute advice and should not be relied upon in making, or refraining from making, any decision.

Changes to Website, Software, and Services
Chop Bloc reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Chop Bloc shall not be liable to you for any such change or removal. Chop Bloc reserves the right to Change, remove, or discontinue any product, service, or promotion (including but not limited to any previsions, parts thereof, licensing, pricing) as advertised on this website at any time without notice and you confirm that Chop Bloc shall not be liable for any such change or removal. Chop Bloc reserves the right to change or discontinue any promotional discount vouchers or coupon codes at any time with notice and you confirm that Chop Bloc shall not be liable for any such change or removal. Chop Bloc reserves the right to change this Agreement at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Links to Third Party Website’s 
The Website may include links to third party website’s that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

Copyright
The Intellectual Property Rights in this website and the materials on or accessible via it belong to ‘Chop Bloc.’ or its licensors. This website and the materials on or accessible via it and the Intellectual Property Rights therein may not be copied, distributed, published, licensed, used or reproduced in any way (save to the extent strictly necessary for, and for the purposes of, accessing and using this website). Chop Bloc and the Chop Bloc Logo are trademarks which belong to Chop Bloc.’ and they may not be used, copied or reproduced in any way without written consent from ‘Chop Bloc.’ For these purposes “Intellectual Property Rights” includes the following (wherever and whenever arising and for the full term of each of them): any patent, trade mark, trade name, service mark, service name, design, design right, copyright, database right, moral rights, know how, trade secret and other confidential information, rights in the nature of any of these items in any country, rights in the nature of unfair competition rights and rights to sue for passing off or other similar intellectual or commercial right (in each case whether or not registered or registrable) and registrations of and applications to register any of them.

Limitation of Liability
The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law Chop Bloc will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. Chop Bloc makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Chop Bloc for death or personal injury as a result of the negligence of Chop Bloc, its products or that of its employees or agents.

Indemnity
You agree to indemnify and hold Chop Bloc and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Chop Bloc arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

Severability
In the event that any provision of this Agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications of the same are received by either you or us from any relevant competent authority, we shall amend that provision in such reasonable manner as achieves the intention of the parties without illegality or, at our discretion, such provision may be severed from this Agreement and the remaining provisions of this Agreement shall remain in full force and effect.

Applicable Law and Dispute
This Agreement and all matters arising from it are governed by and construed in accordance with the laws of Utah whose courts shall have exclusive jurisdiction over all disputes arising in connection with this Agreement and the place of performance of this Agreement is agreed by you to be Utah.

Headings
Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

Entire Agreement
These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement. Chop Bloc reserves the right to add, delete, or modify any provision this Agreement at any time without notice.

Contact Us:

Toll Free 1-800-906-8332

Email: support@chopbloccuttingboards.com

Live Chat is also available on our website.